IESCO complaint: how to report a power problem

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Last checked 30 Sep 2026. Helpline numbers, fees, timings and procedures in this guide were checked against the official sources listed at the end on that date. They can change, so always confirm with the official office before you apply, pay or travel.

How to complain to IESCO

1. Call 118 from any phone, or send an SMS to 8118. IESCO lists both on its website.
2. Keep your electricity bill nearby. It has your reference number and address, which make the complaint quicker.
3. Note the complaint number you are given, so you can follow up.

IESCO or an electrician?

• Call IESCO if the whole street or building has no power, a transformer or pole has a fault, wires are down outside, or the voltage is very low or high for everyone.
• Call an electrician if only your home, or part of it, has no power, a breaker keeps tripping, a switch or socket sparks, or the wiring smells hot.

Find electricians and UPS/solar specialists in our home services category, or send a free request.

Safety first

Never touch fallen wires or a wet electrical fitting. Keep children away and report fallen lines immediately. If someone is hurt or there is a fire, call 1122.

What to tell IESCO

A clear complaint gets a faster response. When you call 118 or send an SMS to 8118, have this ready:

• The reference number from your electricity bill.
• Your full address with sector, street and house number, plus a nearby landmark.
• What is wrong: no power, low voltage, sparking on a pole, a damaged meter, or wires down.
• Whether neighbours are also affected. This tells IESCO whether the fault is on the line or the transformer, or only on your connection.
• A phone number where the line staff can reach you.

If the problem isn't fixed

• Call again with your original complaint number instead of registering a new complaint, so the history stays together.
• Note the date and time of each call and the name of anyone you speak to.
• For long-running problems, visit your IESCO subdivision office with your bill and complaint numbers. Your subdivision is printed on your bill.
• Check the IESCO website for other official complaint channels and announcements about planned maintenance.

Billing problems

For a bill that looks wrong, such as unusually high units or a meter reading that doesn't match, take a photo of your meter showing the current reading, then contact IESCO with your reference number. Keep copies of earlier bills to show your usual use. Pay only through official channels listed on your bill.

Storms and the monsoon

• Stay away from poles, transformers and fallen wires during and after storms.
• Switch off and unplug sensitive appliances during repeated power cuts or voltage swings. A stabiliser or surge protector can help.
• Don't let children play near electrical installations, or in water near them.
• Keep a torch and charged power bank ready instead of relying on candles.

Outside Islamabad and Rawalpindi

Other cities are served by other electricity companies, such as LESCO in Lahore and K-Electric in Karachi. Their numbers are on our helplines page, with links to each company's official website.

Keeping your home safe between visits

• Know where your main switch and breakers are, and label which breaker controls which room.
• If a breaker trips again and again, don't keep resetting it. Unplug appliances on that circuit and call an electrician.
• Don't run heavy appliances such as ACs, irons and geysers on extension boards.
• Have old wiring checked, especially in houses that are more than 20 years old or have had water damage.
• Keep the area around your meter dry and clear, so staff can reach it and read it safely.

Small checks like these prevent many of the faults that people first mistake for a supply problem.

New connections and load changes

For a new electricity connection, a change of load or a meter shifted to a new position, apply to IESCO through its official channels. The IESCO website explains the current process and the documents needed. Use a qualified electrician for wiring inside the building, and don't let anyone connect you to the supply without IESCO's approval: illegal connections are dangerous and can lead to penalties.

Questions